Your data is completely safe and confidential with Raju

Raju (raju.ws) is a trusted online Sports Betting and gaming platform in Bangladesh. We believe that every member's privacy is a fundamental right. This Privacy Policy is designed to clearly explain how we collect your personal information, why we collect it, and how we keep it safe.

This Privacy Policy applies to all Raju users — visitors who browse the website, registered members, and those actively betting or gaming. Our Privacy Policy is built in line with international GDPR standards and data protection best practices.

If you have any questions after reading this policy, feel free to reach out to our support team. We always operate with full transparency.

Raju only collects information that is necessary to provide our services. We do not gather data beyond what is required.

Information you voluntarily provide at registration is collected directly. Additionally, certain technical data is collected automatically when you use the platform, such as login time, device type, and IP address.

Raju uses your information only for the purposes listed below. Your data is never used for any additional or unnecessary purpose.

• Account Management: Account registration, login, password reset, and identity verification.
• Financial transactions: Processing deposits, handling withdrawals, and maintaining transaction history.
• Customer Support: Responding to your questions or complaints.
• Security: Detecting and preventing fraudulent activity.
• Legal Obligations: Complying with regulatory requirements and preventing money laundering.
• Service Improvement: Improving platform performance and enhancing the user experience.
• Bonuses & Promotions: Sending you relevant offers (with your consent only).

Raju does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account information: For as long as your account is active, and for 5 years after closure.
• Financial transaction records: Up to 7 years as required by law.
• Login & Security Logs: 12 months.
• Cookie Information: Based on the lifespan of individual cookies (typically 30 days to 1 year).
• Support Ticket: 24 months after resolution.

After the designated retention period, data is securely deleted or anonymized. Some data may be kept longer due to legal obligations.

Raju never sells your data to third parties for commercial purposes. However, information may be shared in specific circumstances necessary for operating our services:

• Payment processors: Solely to process transactions with mobile banking services such as bKash, Nagad, Rocket, and others.
• Identity Verification Services: Working with trusted verification partners to complete the KYC process.
• Legal authorities: When required to comply with a court order or government directive.
• Security Partners: To assist with fraud detection and prevention.

When data is shared with third parties, they are equally bound to uphold the same privacy standards.

Raju uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics cookies: To understand website usage statistics (non-personal data).

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

Raju uses industry-leading technology to keep your data secure. Our security framework operates across multiple layers:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-factor authentication (2FA): OTP verification to log in to your account.
• Firewall protection: Advanced firewall protection against unauthorized access.
• Regular Security Audits: Periodic security audits conducted by third parties.
• Data Backup: Secure backups on encrypted servers.
• Staff Training: Regular staff training on data protection.

If you suspect unauthorized access to your account, change your password immediately and notify our support team.

Every Raju member has the following rights regarding their personal data:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information we hold about you.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Data Portability: You can request a copy of your data.
• Right to Restrict Processing: You can opt out of having your data used for certain purposes.
• Opt Out of Marketing: You can opt out of promotional communications at any time.

To exercise any of these rights, email us at support@raju.ws. We will respond within 30 days. In some cases, legal obligations may prevent complete deletion of certain data, but you will be informed of the reasons.

Raju strictly does not serve anyone under 18. We do not knowingly collect personal information from minors.

If we are notified that a minor has registered, we will immediately close that account and delete all associated data.

Raju may update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of the page will be revised.
• Registered members will be notified by email or via an on-platform notice whenever significant changes are made.
• Continued use of the service after any changes will be considered acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

For any questions or complaints about our Privacy Policy, or to exercise your data rights, please contact us:

• Email: support@raju.ws
• Live Chat: Available 24/7 on the website
• General Inquiries: Our FAQ Page View